What delivery options do you offer?
We offer only Home Delivery option. Times and cost for deliveries will vary depending on the location and amount of purchase.
What time does Bath & Body Works customer care team operate, and how can I get in contact?
You can contact our customer care team through call at 1800-833-5350 or email on bbw-orderinquiry@apparelgroup.in
OPENING HOURS (IST)
Monday to Saturday: 9 am - 10 pm
Sunday: 10 am - 5 pm
Can I track my order online?
You can view your orders from us at any time using our website. Simply follow the steps below:
Log in to our website and click on 'my account' at the top of the page.
Input your login and password to enter the site.
Click on the link ‘Orders’ tab on the left of the page. This will show you your order history. In the order history, select the order you want to track. At the bottom, the order will have a Track Order button. By clicking on this button, you would be able to track the current status of the order.
When I place an order, how long does delivery take?
Your order confirmation email will inform you of the expected lead time for delivery. Depending upon your location within India and the products ordered, the order will be delivered as per below Matrix
- Zone 1 - Within City
- Zone 2 - within 500kms
- Zone 3 – Metro Cities
- Zone 4 – Rest Of India
- Zone 5 - Northeast part of India
Delivery by Air
Orders picked to OFD (First attempt to delivery) will be 95% within 4 days for Zone 1,2,3 and within 6 days for Zone 4
Delivery by Surface
Orders picked to OFD will be 95% within 5 days for Zone 1, within 6-7 days for Zone 2/3 and within 8 days for Zone 4
Note: Certain products are not allowed to be shipped by Air due to Govt. of India policy and hence your order could be shipped by surface transport. We will keep you updated on your order status by way of regular updates on email and SMS.