Our commitment to privacy

APPAREL GROUP (INDIA) PRIVATE LIMITED ("BBW") values its customers and respects their privacy.

This Privacy Policy (this "Policy") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. BBW will not collect, use or disclose your personal information other than in compliance with this Policy.

By using the www.bathandbodyworks.in website and/or making online purchases of products, you agree to the terms and conditions of BBW’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

Following the posting of such changes, your continued use of the www.bathandbodyworks.in website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.bathandbodyworks.in website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change.

You are responsible for regularly reviewing this Policy and any changes thereto.

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile optimized website. This Policy will be referenced by all such mobile applications or mobile optimized websites.

What kind of information does BBW collect?

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.bathandbodyworks.in, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address and/or phone numbers when shopping with us), interacting with us by phone, e-mail, or through our websites, mobile optimized websites, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.

For what purpose does BBW collect my information?

BBW usually collects information in order to provide you with personalised service.

BBW may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send to you or to your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve your shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

Does BBW share my information with third parties?

If you visit or purchase products on the www.bathandbodyworks.in, website, participate in a contest, survey, promotion or special offer, or shop at BBW or any BBW Affiliate, we may share your personal information with Bath & Body Works International S.A.R.L, U.S Branch, a private limited company (societe a responsabilite limitee) organized under the laws of Luxembourg carrying on business through a United States branch located at Three Limited Parkway, Columbus, Ohio 43230 (which is the owner of the brand), which will adopt or follow practices at least as protective as those described in this Privacy Policy. The brand owner can then communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.

We do not sell or rent your personal information to non-affiliated third parties. However, in the event of a sale of all or substantially all of our business or in the event that we assign our rights to carry on the business of selling the products under the brand name “BBW” to a third party, we may transfer or disclose your personal information to such purchaser or prospective purchaser or assignee or prospective assignee as the case may be, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.

We may share personal information with non-affiliated third parties for processing and data analysis, pursuant to agreements that prohibit such third parties from using or disclosing the personal information other than for the intended purpose and on the basis that such third party will impose security safeguards appropriate to the sensitivity of the information in accordance with this Policy and/or comparable with that adopted by us.

We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites. These agencies may use information (including but not limited to your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you.

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of BBW and BBW Affiliates.

BBW's website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and BBW does not assume any responsibility for any act of such third parties. By using this website to access a third party's website you release BBW of any responsibility for, the actions, practices and omissions of such third parties and/or third party websites. Please check the privacy policy at each third party website you visit.

How can I exercise my choices about receiving promotions?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other BBW Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by email. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from BBW or other BBW Affiliates. You may also unsubscribe from BBW Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from BBW.

What are cookies and how does BBW use cookies on its site?

We may use "cookies" to track your preferences and activities on the www.bathandbodyworks.in website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely.

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law unless we hear from you to the contrary.

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every BBW employee, mandatory or agent must abide by this Policy.

Mobile Privacy

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. BBW and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. BBW will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

Information You Can Access

Examples of information you can access easily at www.bathandbodyworks.in include: up-to-date information regarding recent orders; personal information (including name, e-mail, password, communications and personalised advertising preferences and address book); payment settings (including credit-card information); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters); recommendations (including recent product-view history, prior-order history and Favourites); Wish Lists and Marketplace seller accounts and Your Profile (including your product Reviews, Requests and Recommendations.

If you need any clarification on this Policy, please email us and we will respond to you at the earliest.

How can a user request to delete their data?

The user can mail us at bbw-orderinquiry@apparelgroup.in to request deletion of their data. It might take up to 7 days for processing the same.