I've received my order, but it's not suitable. How do I return it?

We regret to inform that due to hygiene factors we are unable to accept returns of any products sold from the website.

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

If a return is accepted, Bath and Body Works will refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the amount paid by the customer for the respective product will be reimbursed in full.